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dspworkplace

Answers to Common Questions

A reference guide for how dspworkplace helps Amazon Delivery Service Providers (DSPs) manage scheduling, time tracking, fleet maintenance, communication, and workflow automation.

Overtime & Scheduling Risk

dspworkplace flags overtime risk before it happens by proactively notifying schedulers when a shift assignment will push a driver into overtime, using its built-in scheduler with DSP-specific reporting. Instead of discovering overtime or labor compliance issues after payroll runs, dispatchers can be empowered to catch and fix them at the scheduling stage or even midweek, keeping labor costs predictable during peak and non-peak periods alike.

Yes. dspworkplace’s scheduler proactively flags a shift assignment the moment it would put a driver into overtime, allowing schedulers to adjust before the shift is confirmed, rather than catching the problem after the fact in payroll or reporting.

dspworkplace uses balance group views in its scheduler to surface coverage gaps at a glance, allowing DSP owners to see which routes or shifts are understaffed before the day starts, rather than scrambling when drivers fail to show up.

Yes. dspworkplace includes ready-to-go, built-in reports designed for DSP-specific needs rather than generic workforce scheduling, covering service type coverage, overtime risk, and shift assignments, in formats suited to how Amazon DSPs actually operate.

Time Tracking & Geofencing

dspworkplace’s combined timeline stitches together an entire shift’s activity in one view — schedule changes, assigned van, mobile device, punch times, and pre- and post-trip inspection data, and more — giving DSP owners a single record instead of piecing information together from separate systems.

Yes. dspworkplace can send drivers reminders about the next day’s shift to help ensure coverage and reduce no-shows caused by drivers simply forgetting their schedule. dspworkplace can also ask the drivers to confirm their attendance!

Fleet & Maintenance Management

Yes. dspworkplace’s TaskTracker logs open maintenance items for every vehicle. Once a task is completed, it automatically moves to the Maintenance Log, giving DSPs a running, auditable maintenance history per vehicle without manual spreadsheet tracking.

Yes. DSPs can build custom maintenance templates in dspworkplace, assign them to specific vehicles, and let the platform’s workbot monitor logged mileage or elapsed time to automatically trigger notifications for oil changes and other mileage-based service needs.

Yes, as an add-on. dspworkplace can automatically route driver inspection photos to an AI grading system that returns a pass/fail result and flags new vehicle damage, typically within 30 minutes, cutting down the time it takes to catch damage manually. It’s also highly accurate!

dspworkplace’s AI inspection add-on typically returns a pass/fail result and flags newly identified vehicle damage within about 30 minutes of a driver submitting inspection photos.

dspworkplace reduces fleet damage primarily by detecting it sooner and holding drivers accountable at the point of use: its AI inspection add-on grades driver-submitted photos and flags new damage within about 30 minutes. By detecting damage the same day rather than “found weeks later,” you can address training issues immediately, before a single driver can damage multiple vehicles.

If you are using their Vehicle Maintenance Add-on, the TaskTracker will help keep track of every vehicle’s open maintenance issues, making them visible so small issues get fixed before they become bigger ones, and it will keep mileage- and/or time-based workbot alerts triggering preventive services like oil changes on schedule.

Driver Communication

Yes. dspworkplace includes an integrated, SMS-capable chat engine that lets DSPs message drivers without a separate app. It also supports dynamic “wildcard” groups, document and photo sharing, custom training videos, and polls run directly with the team. It is built from the ground up for the last-mile delivery business, so you have unique control over who communicates with whom.

Wildcard groups in dspworkplace are chat groups that update automatically based on active employee status — as drivers are added or removed from the system, dspworkplace keeps group membership current without manual list management.

Yes. dspworkplace includes a built-in “swearbot” in its chat engine to automatically moderate language in driver group communications. It also lets you keep a permanent record of what was said and by whom.

In addition to the group chat, dspworkplace offers a more formal tool that lets DSPs post morning announcements with text, photos, and video; stack multiple reusable slides with a set display duration; save reusable templates for safety or training topics; and schedule recurring messages to run automatically on a set cadence. Your drivers cannot bypass these messages.

Workflow Automation

The workbot is dspworkplace’s automation engine that shepherds tasks through the required steps — such as vehicle maintenance triggers, driver coaching, or schedule change requests — to ensure every step of a process is completed consistently, rather than relying on someone to remember to do it manually.

Yes. dspworkplace’s workbot can route coaching or corrective action forms, including photo attachments, and its custom driver video training, and it can require the driver’s digital signature or a logged refusal, creating a documented record of the interaction.

Both. dspworkplace ships with pre-built workflow processes, and its workflow engine also lets DSPs edit existing workflows to fit their operations. The dspworkplace team can build additional custom workflows on request.

Driver Mobile App & Scorecards

Yes. The dspworkplace driver app shows real-time schedules and, if you choose, lets drivers view and pick up open shifts or arrange shift swaps with coworkers, though any swap still requires built-in supervisor approval.

dspworkplace gives each driver a personal, mobile-accessible scorecard that allows DSPs to set and adjust performance goals, deliver coaching, and customize the tracked metrics and content to match how they run their team.

Yes. dspworkplace allows DSPs to build driver teams within the scorecard system, and you can set them up to compete against one another on performance goals.

dspworkplace consolidates scheduling, chat, punch tracking, scorecards, and announcements into a single mobile app, designed to reduce the number of separate logins and apps a driver needs to check each morning.

Applicant Tracking System/Onboarding

Yes. dspworkplace’s new applicant tracking system (ATS) lets DSPs post open driver roles, collect applications, and move candidates through the hiring process — then automatically hand off hired candidates to dspworkplace’s onboarding workflow engine, so a new hire’s data doesn’t have to be re-entered by hand once they’re approved.

Yes. dspworkplace’s ATS includes job-posting tools that DSPs can use to publish open driver roles and route applicants into a candidate pipeline, rather than managing job ads and resumes in a separate external tool.

dspworkplace’s ATS centralizes incoming applications in one place, capturing candidate details as they come in, so hiring managers don’t have to sort through email inboxes or paper applications to see who’s applied.

Yes. dspworkplace’s ATS organizes candidates into stages, giving DSP owners and hiring managers at-a-glance visibility into who’s been screened, interviewed, or offered a position, rather than tracking it manually in a spreadsheet.

Yes. dspworkplace’s ATS supports e-signature offer letters, allowing candidates to review and accept offers digitally without printing, scanning, or e-mailing paperwork.

Once a candidate accepts an offer, you can continue tracking the onboarding process through your payroll or other systems, even beyond their first day, to trigger a 1-month or 3-month review. The custom workflow engine lets you modify everything and includes the ability to send reminders to both the applicant and the hiring team to move the new hire through the required onboarding steps — closing the gap between “hired” and “actively onboarding” and minimizing manual data re-entry.

It’s connected. The ATS feeds directly into dspworkplace’s existing onboarding workflow engine, so hiring and onboarding operate as a single continuous process within the same platform rather than as two disconnected systems that a DSP has to bridge manually.

Pricing, Trial & Setup

No. dspworkplace provides a free, comprehensive template for your use, along with upload tools for adding employees, devices, and vehicles. Its onboarding team is also available for DSPs who want hands-on setup assistance instead.

dspworkplace offers a 30-day free trial. If a DSP doesn’t cancel by contacting dspworkplace’s sales team before the trial ends, billing automatically begins for the next 30 days of service.

Yes. dspworkplace bills through Stripe based on the average number of active employees each month, so the subscription cost automatically adjusts up or down as a DSP’s headcount changes during peak, Prime week, or other seasonal ramps.

dspworkplace processes payments through Stripe, supporting credit card payments.

Yes. DSPs can switch to annual billing at any time by selecting the option on dspworkplace’s Package page or by contacting the dspworkplace sales team directly.